Selecting The Best Call Center Among The Horde: The Choice Is Yours

Being productive in the lead generation business is very important. After all, this is the basis on which you can determine whether you are making profits or not. Of course, there will be times when you are experiencing a lag in your productivity in getting sales leads. But that is not an excuse for you to slow down. Rather, this should be another reason for you to step up on your B2B sales leads generation. And you can do that in various ways, like outsourcing to a telemarketing company, using social media, or any other strategy that will maximize your capabilities. As for yourself, it is also important that you boost your own productivity, right? There are several ways for you to do that.

The questions about call center security were always looming in the horizon. BPO units have to work under the constant threat of their security being compromised by agents and employees. The single most important item that needs to be protected is the database. Databases can be sold for considerable sums of money. Unscrupulous telemarketing agents often pinch data from the unit that they are working for. This data is sold to other lead generation companies. The process is not just a financial loss. When there is a leakage in the data provided by the client, the reputation of the BPO service unit is at stake, too.

Agents are not being scrutinized because they need to improve their performance. There is no ulterior motive and if there is some feedback that needs to be given, it should be done in the right spirit. When telemarketing agents are censured on half-baked data, it hits the motivation down to an abysmal low. Team leaders and managers have to be careful about how they analyze and follow-up on reports.

I brought up the fact that all my transactions were done with my debit card, and I had been told the funds would be put on hold. She said no, it’s not up to the bank. It’s up to the merchant to place a hold. Really? I don’t think that’s 100% true, but not the point at the moment. Finally I ask her what she can do since this is partially the bank’s fault. After more tug-of-war, she ultimately says “nothing.” I can’t waive fees on new accounts. Really? You don’t say!

Are you someone who interviews job applicants in the insurance, market research or call center industries? Are you someone who wants to work in one of these fields? I have worked as a telemarketer and market research telephone interviewer and I have a good idea of what it is like to work as a call center tijuana representative.

This gets overlooked so much but we must watch and train the proper way for supervisors to handle those that they do not have “authority” over. How do they handle business relationships with peers, those above them and with those in other departments? Do they handle these with respect and understand the positive example they are setting for their reps or are they handling these improperly which will actually make it much harder for them to manage their team.

After-sale service is probably where you get the best word-of-mouth publicity. It’s no wonder that the call center agents will treat you like royalty before you buy their product/service. It’s only when you have made the purchase that the real face of customer care comes out! If you score well here, you have won over the loyalty of the customer. Continue with the same effort and you will soon have your database swelling with pride.