Recently I met with an internet marketer 25 minutes from where I live. I’m not going to mention his name because he might not like that, but he’s at the top of our industry, easily making over $10,000 for every e-mail he sends to his list.
“If you are God, you are surrounded by an angelic choir and the voices of praise from every corner of the universe envelop your throne. And if you are God, you are unceasingly barraged with the wailing and weeping of those in pain and loss. Not a moment goes by that isn’t laced with the sound of tragedy and death.
A totally amazing service that I use is called Audio Acrobat. I use it to have customers, subscribers, etc., call in and leave testimonials. I use it to record some teleseminars, interviews, product recommendations, and for dozens of other purposes. I do record video from my webcam to this service too. You can also upload video recorded on a regular video camera to this service, and then stream it from their website.
Work from home opportunities are plentiful in the Call Center and customer service occupations. Some of these companies hire employees instead of contractors which could be a great benefit. All you need is a telephone line, a computer, high-speed Internet and excellent customer service skills. West at Home and 1-800-Flowers are great places to start. AT&T and SBC hire remote workers often as a transition from their St. Louis Titan Call Center Tijuana.
I mentioned the cubicles that most CSR’s sit in (although they may be standing if they have gotten tired of sitting and are talking to a caller who just won’t hang up). The cubicles are not soundproof, so you will hear the conversations of all the CSR’s around you. This can be quite amusing when a CSR hits his/her mute button, yells at the caller for a minute, then un-mutes the phone and sweetly says, “So you were saying?” This is not recommended, however, because there are times when the mute button does not work!
You will receive training in how to use your computer software, customer service skills, and content directly related to the service you are providing. The length of these training sessions varies, depending upon job requirements.
“‘The LORD reigns forever, executing judgment from his throne. He will judge the world with justice and rule the nations with fairness.’ (Psalm 9:7-8).
Pay full attention to the people you have on board now, be fair and thorough in your evaluations, measuring the right things the right way, and you’ll go a long way toward remedying the turnover and underlying motivational problems that plague calls centers and the people who work in them.