Five Things A Call Center Rep Should Never Say

A few weeks ago I received an e-mail question from someone who wanted to start an eBook business but was worried about also having a full-time job. This isn’t as unusual of a situation as you might think. Most people, when they’re just getting started, have a job. Even if someone doesn’t have a traditional job, they might have other household responsibilities like raising kids. The time constraints are the same regardless.

We were all appalled by the Nine-Eleven scenario. I remember that I was working at America Online in their Broadway call center tijuana when it happened. My supervisor, Nevin Phull, took time to have a talk with everyone who worked on his team, one by one, to be sure that we were all right and able to make it through the stress-filled day. Then, just days later, a member of his family, who was East Indian by descent, was killed in a hate crime and we all took time to be sure that Nevin was all right.

I get a kick out of these bus drivers. These buses are their home away from home, it is their office and they decorate it. Some have short velvet window shades, with those popular little furry “balls” hanging from the shades. The most popular colors are red and blue.

To add audio to your website, all you need is a microphone plugged into your computer. To add video to your website, all you really need is a webcam plugged into your computer. There are services that will take this audio or video, allow you to edit it with a few clicks of your mouse, and then stream it from their servers or upload it to your server.

My business process involves a lot of cold calling, data entry and surveys. I ran my business within the U.S for over 2 years and had reached substantially good results, but still felt that something was holding me back from reaching greater results. After doing months of research I finally understood what I was missing, cutting down on expenditures including office and labor costs. This is when I began to start to search for BPO’s which would be able to do exactly what I needed, cut down on my expenditures and deliver the same quality service. Still filled with a lot of doubt wether this was possible especially in such countries as phillippines and India.

Another way to earn money from your house is to become a freelancer. If you are skilled in writing, web designing or programming, you can do special projects for clients. You typically get paid once the project is completed. There are also several work opportunities from home if you want to work as a personal virtual assistant or a V.A. As a paid virtual assistant, you will be doing tasks for clients that can be done through the internet, phone and fax. Virtual assistants get paid by the hour.

And if you want to get a steady paycheck, you can look for collection companies that hire people to work out of their homes. This is a very easy way to make some cash.